Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management (ITSM) and business helpdesks.
Hornbill's IT Service Management (ITSM) & service desk software with a 'Human Touch', enables its customers to provide excellent service while benefiting from the economies of consolidation on a single technology platform. Supportworks' service desk software templates are designed for rapid deployment within any employee or customer support environment, including ITIL-compatible IT Service Management, IT Helpdesks, Customer Service & Support, Human Resources and Facilities Management, with the flexibility to build additional service desks at minimal extra cost.
Hornbill's software supports customers at thousands of commercial and government sites worldwide. Hornbill was founded in 1995, and has offices in London and Dallas.
Hornbill has earned many industry accolades including Service Desk Institute "IT Service and Support Technology Supplier of the Year", "Best Business Use of Support Technology" with Sharp Electronics and "Support Excellence Award for Smaller Helpdesks" with Camelot.
Hornbill supports the RSPB (Royal Society for the Protection of Birds) as a corporate member in its campaign to save the hornbill species in its native habitat.
Read the Hornbill company brochure (pdf).
Company Milestones
Hornbill's history spans over 18 years of development and delivery of service management software. Today, Hornbill is a leading global supplier of a broad range of solutions used by organizations all over the world.
| November 2012 | Hornbill Technologies Ltd achieves ISO / IEC 27001 certification. |
| August 2012 | Hornbill is recognised as a Champion in Infotech Research Group's Mid-Market Service Desk Software Vendor Landscape Report. |
| August 2012 | Hornbill is positioned in the Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools. |
| June 2012 | Hornbill wins the SDI's IT Service Excellence Supplier of the Year Award, with Hornbill customer IDBS winning the prestigious Small Team Award. |
| March 2012 | Hornbill Technologies Ltd is recognised in the Capability Maturity Model Integration (CMMI) for Development from the Software Engineering Institute. |
| January 2012 | Hornbill launches myservicedesk.com, a SaaS based, out-of-the-box ITSM application. |
| November 2011 | Customer Angela Wint, IT Support Services Manager at London Borough of Merton, is awarded the title of itSMF UK IT Service Management Champion. |
| October 2011 | The inaugural Hornbill STARS winners are announced. The Hornbill STARS is a customer initiative that recognises and rewards ITSM success. |
| October 2011 | Hornbill Technologies Limited offers its first cloud solution. |
| September 2011 | Hornbill announces the appointment of a European Solution Partner. |
| April 2011 | Hornbill launches the Technology Partner Eco-system with a focus on partnering with best-of-breed, world class technology providers. |
| February 2011 | Hornbill continues its global expansion with the announcement of a solution partnership in Saudi Arabia. |
| November 2010 | Hornbill positioned in Magic Quadrant for the IT Service Desk by industry analyst Gartner, Inc. |
| May 2010 | Hornbill restructures and appoints Frank McIlroy CEO of Hornbill Service Management Ltd. |
| April 2010 | Supportworks ITSM Enterprise certified PinkVERIFY™ ITIL V3 compatible for 11 processes. |
| January 2010 | Hornbill is official sponsor of itSMF UK 2010 |
| September 2009 | Supportworks ITSM 2.5 launched with Service Catalog and additional ITIL processes. |
| July 2009 | Supportworks ITSM Foundations released for organizations taking first steps with ITIL. |
| June 2009 | Hornbill accelerates investment in R&D with plans to expand in-house development team by 80% before end of 2009. |
| June 2008 | Hornbill Wins SDI IT Service & Support Technology Supplier of the Year. |
| April 2008 | Senior Management reorganization for growth, Client Services Director appointed. |
| January 2008 | US expansion, office opens in Dallas, TX. |
| April 2007 | Supportworks ITSM v.2 with the 'Human Touch' released |
| August 2006 | Supportworks v. 7.2 released |
| January 2006 | Hornbill expands into new, purpose built headquarters |
| September 2005 | Hornbill User Group votes to take 'independent' status |
| September 2005 | Supportworks Version 7.0 released |
| April 2005 | Hornbill enters and wins first industry awards |
| October 2004 | Hornbill opens office in North America |
| September 2004 | First North American User Group meeting held |
| August 2004 | Hornbill announces open integration strategy and provides pre-fabricated out-of-the-box integration with a range of complementary IT management solutions |
| June 2004 | Hornbill's Supportworks achieves the elite IT Service Support Enhanced status under the PinkVERIFY™ certification programme |
| March 2004 | Hornbill defines its international expansion strategy |
| October 2003 | First pre-fabricated template solutions for IT and CSS released for Supportworks |
| July 2003 | Hornbill appoints its first international partner |
| February 2003 | Hornbill introduce major new Supportworks release with a fully scriptable forms environment |
| July 2002 | Hornbill recruits its first channel partner |
| June 2002 | Next generation of NPA released |
| March 2002 | First Hornbill User Group meeting |
| December 2001 | Hornbill delivers first non-IT service desk solution |
| October 2001 | First release of Hornbill's highly-customisable Supportworks framework |
| January 2001 | Moved location to accommodate expansion of operations |
| August 2000 | PC Audit 2.0 released (now called Assetworks Discovery) |
| March 2000 | First international sale of Supportworks |
| January 1999 | First web-enabled version of Supportworks launched |
| October 1998 | Sales and marketing functions created within Hornbill |
| February 1996 | Supportworks Helpdesk released to early adopters |
| December 1995 | Hornbill's Non-Polling Architecture (NPA) developed |
| April 1995 | Hornbill founded |
