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HSML Application Consultant

The Application Consultant is primarily responsible for the customer-facing configuration, delivery, and deployment of Hornbill’s software solutions to a broad customer base. Regular UK-based travel is expected, although this is predominantly an office-based role. Key Responsibilities: Deliver Hornbill’s software solutions into a customer’s business with the highest regard for quality Unambiguous and timely communication, setting

Hornbill Service Manager Accelerates Evolution of Collaborative Service Desk

Hornbill Service Manager Accelerates Evolution of Collaborative Service Desk ITSM Application and Hornbill Platform Place Collaboration at the Centre of ITSM Hornbill today launched Service Manager, its flagship collaborative service management application, together with the Hornbill collaboration platform. Service Manager represents a fresh approach, designed to allow organisations of any size to modernise and invigorate

Hornbill Appointed as Supplier of SaaS Services in G-Cloud 4

November 8th, 2013 — myservicedesk.com SaaS solution will offer best-practice IT service management suited to individual organisations needs Hornbill today announced that its cloud-based IT Service Management (ITSM) solution, myservicedesk.com, is available in the latest iteration of the UK government’s cloud procurement framework, G-Cloud 4, through the CloudStore. As a SaaS solution, myservicedesk.com supports improved business resilience and

Hornbill Positioned in Magic Quadrant for IT Service Support Management Tools

October 31st, 2013 — Hornbill Supportworks ITSM Enterprise evaluated based on completeness of vision and ability to execute Hornbill Service Management today announced that is has been positioned by Gartner Inc. in the Magic Quadrant for IT Service Support Management (ITSSM) Tools.  The global analyst organisation’s report evaluates Hornbill on its completeness of vision and ability to

Point to Point Adopts Hornbill’s myservicedesk.com to Reap Benefits of SaaS Delivery and ITIL Best Practice

August 15th, 2013 — SaaS ITSM solution offers improved freedom and flexibility both internally and for customers; with greater self-service capability ‘out of the box’ Hornbill Service Management announced today that IT solutions organisation Point to Point has adopted myservicedesk.com PRO Package, the Software-as-a-Service version of Hornbill’s Supportworks ITSM software, to support the implementation of ITIL

Hornbill Announces Changes to myservicedesk.com, and Gives IT Service Management Teams a Reason to be Cheerful at the Service Desk & IT Support Show

April 23rd, 2013 — myservicedesk.com now available in three options; with launch of initiative to win a free lifetime implementation of the SaaS ITSM application, myservicedesk.com PRO Hornbill Service Management, winners of the SDI IT Supplier of the Year Award 2012, announced today changes to its cloud-based ITSM application myservicedesk.com; which is now available as three distinct options, PRO, EXPERT andDEVELOPER. myservicedesk.com is

SThree embraces BYOD, powered by Hornbill’s Supportworks

April 15th, 2013 — Enables users greater flexibility and access to services via BYOD SThree originally used a work management system developed in-house for its ITSM needs. As the company grew, this system could no longer cope with the increased IT demands, encouraging SThree to adopt specialist IT Service Management software that would enable the adoption

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